Return and Exchange Policy

We understand from time-to-time you may need to return an item to us.

Before returning any items please contact us to discuss your reasoning for requiring a return and obtain approval to return your item. You can find our contact details here.

Before contacting Turn please make sure you understand the following terms of business:

  • We must be contacted within 14 days of purchase to arrange a return/exchange.
  • Proof of purchase must be provided.
  • All items must be in the original condition they were purchased; all tags still attached, in original packaging and not used or worn. 
  • We do not accept any exchange, refund or replacement of items for change of mind, dislike by the final recipient. 
  • We will not be responsible for any return shipping costs unless item has a manufacturing fault.
  • We cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned are securely packaged with protective wrapping and clearly addressed. Any items not thoroughly packaged to avoid damage during transit will not be accepted.
  • Strictly no returns/refunds/exchanges on sale items. 

Need more answers? Not a problem we are here to help, contact us any time.